What forms of payment do you accept?
Our only available payment option is Cryptocurrency (Bitcoin, TRC20, Etherium, Monero)
Some Cryptocurrency exchanges will allow you to purchase Bitcoin, Litecoin, and Tether with a debit card. (you can check it here https://www.bestchange.com/)
What if my items were wrong or damaged?
Please accept our apologies for the possible order error! Please contact us trough email: info@canadabiolabs.store attach a photo of the envelope or box - showing your tracking, shipping address, etc. Within the same photo or a second, please include everything that was in the package (ALL of the received items). We will contact you when our management take a decision
What is your reship policy?
We have one-time reship policy in case of seizure (please try to find some other address for reship) In case of seizure please contact us trough email: info@canadabiolabs.store.
For "high-risk" countries
We have a strict no-reship policy with any high-risk countries. This includes: Canada, Australia, China, South Korea, South America, Africa, Middle East, Singapore. Though your country may not be on the list, your country may be a high-risk country. These terms must be agreed upon, in checkout, to place your order.
Due to strict customs clearance regulations, we do not ship to Netherlands, Switzerland,Norway, Sweden
Next countries can be shipped only from EU domestic: Finland, France, Germany, Hungary, Austria, Slovakia, Czech Republic
How long does the shipping process take?
In case of international shipping there are two sets of customs: the origin country (from the shipper) and the destination country (you). The customs processing time is not linear, consistent, nor predictable. It's not irregular for delivery to occur anywhere between 1 and 4 weeks, given customs required approval. For this reason, we require 30 full days of transit time before we rule out delivery. If no delivery occurs by then, we can review your case and discuss any potential options
In case of domestic shipping there is no customs and process usually takes 3-6 days